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CUSTOMER CARE

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If you have any questions or concerns, we're here to help! You can call or WhatsApp us at +92-334-4701621, or email us at queries@haroonsdesigner.com. Alternatively, you can post your query here, and our team will respond to you promptly.

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FAQ

SHIPPING
How do I track my order?

After placing your order, you will receive a tracking ID via email. Use this tracking ID on the courier's website to monitor the delivery status of your package.

 

What are your delivery options?
 

We offer a variety of delivery options to suit your needs:

  1. Standard Shipping: This is a cost-effective method with a typical delivery window. It's ideal for non-urgent orders.

  2. Express Shipping: For faster delivery, you can option for express shipping, which significantly shortens the delivery time compared to standard shipping.

  3. Same-Day Delivery: If you need your order immediately, choose same-day delivery. This option ensures that your order arrives on the day of purchase, provided the order is placed within a specified timeframe only applicable for Lahore orders only,

  4. In-Store Pickup: You can also choose to pick up your order at one of our designated store locations. This option is useful if you want to avoid shipping costs and collect your items at your convenience.

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How do I return an item?
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  • Products must be returned to our Customer Services department for a full refund; unfortunately, online purchases cannot be returned in-store.

  • This return policy applies only to orders delivered within Pakistan. For international orders, please contact our customer support team for assistance.

How can I contact your couriers?

 

For any inquiries related to your delivery, you can contact our courier directly. Their official contact number is available on their website. Additionally, you can also obtain the courier's contact information from us

 

 

Do you provide International delivery?

 

Yes, we offer international delivery services to locations all over the world.

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What is your Returns & Exchange policy?

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You have 7 days from the date of delivery to initiate a return or exchange if:

  • The product received is damaged, stained, defective, or incomplete.

  • The product remains unused and is in its original packaging with all labels and protective stickers intact.

  • The size of the product received does not match the size ordered.

Please note the following conditions for returns and exchanges:

  • Returns and exchanges are only possible during sales or on discounted items if the product does not match what was ordered.

  • Inner-wear products are non-returnable and non-exchangeable due to hygiene standards.

  • Fragrances, cosmetics, and jewelry are neither returnable nor exchangeable.​

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